Service design.

Product.

UX research.

I'm Zaineel— a Service Designer who works with companies looking to push creative boundaries and create unique customer experiences.

Hero Image BackgroundPhoto of Zaineel.
EXPERIENCE ACROSS MULTIPLE INDUSTRIES
Travel company
Travel company
Travel company

Diverse capabilities

Over the years, I have built capabilities across Service Design, Product, and UX. Keen scrolling to see how I put these concepts to action.

Service Design

Improving the quality of products and services by considering all aspects from the customer's perspective to the internal business processes that support it. Very useful when businesses are looking to improve their customer experience, efficiency, and innovation.

Product

Understanding the market, defining the product vision, and working with cross-functional teams to bring products to market.

UX Research

Gathering and analysing data about customers / users to understand their needs, behaviors, and motivations to best improve products and services to be more user-friendly and highly engaging.

Clients testimonials

Here is some love words from my clients around the world. Hope you will be here next.

Very easy to work with Zaineel... Great banter and delivered the goods.

"Being an artist in the midst of the pandemic is a constant struggle. With physical galleries shutting down, I face the daunting challenge of sustaining my business. The absence of these galleries has left me grappling with the shift to online platforms and the complexities of meeting art buyer expectations in the virtual realm."

Kelly
Founder at Curisto

Very hands on and knowledgable about everything product and design.

"Zaineel excelled as a Product Management Intern at Muso aka Surreal, showcasing exceptional empathy skills in UX research. He effortlessly connected with users, gaining deep insights and enhancing the overall user experience. Additionally, his ability to connect the dots and add long-term value was impressive. Zaineel demonstrated strategic thinking, foreseeing challenges and proposing innovative solutions. "

Aaron
Product Designer at Muso

Outstanding combination of Product, UX and Service Design.

"He was able to quickly grasp how our organization operated and provided immediate value to the business as soon as he started; highlighting friction points and opportunities for improvement in our service. What was most impressive was his ability to build strong relationships with stakeholders and team members, which fit the Flight Centre culture very well. Doing this despite working remotely is no easy feat and it was very natural for him."

Hans
UX Manager, Flight Centre Travel Group

Both hard working and extremely smart. Dangerous combo.

"This road trip by Udaan went beyond mere travel. The human connections made it unforgettable. Zaineel was fundamental to building the right relationships to understand how we could build the right product for our target market."

Bharat
Co-Founder at Udaan